Support

Warranty

Our products are warranted against failures due to defective parts or faulty workmanship for a period of one(1) year after delivery to the original owner. During this one (1) year period, we, Xotic, will make any necessary repairs without charge for parts and labor. However, shipping charges to and from the repair location must be paid by the owner.

  • This warranty applies only to the original owner and is not transferable.
  • This warranty does not cover damage to the product as a result from accident or misuse.
  • This warranty will be canceled at the sole discretion of us if the product has:
    1. Any signs of tampering, unauthorized service, or modifications.
    2. Any damage resulting from physical abuse or failure to follow operating warning.
Important Note:

To obtain warranty service, it is imperative that you provide a copy of the original receipt. If you do not provide a receipt, you are responsible for all repair and shipping charges. The warranty does not cover shipping costs.

Repair Service & General Inquiry

Please go to our Contact Us page to request a return authorization or to ask us a question.

Replacement Parts

Replacement parts for Xotic Effect pedals may be purchased through our Online Shop. All parts are shipped internationally and for free!