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Xotic Guitars and Effects Sales Operations Support Specialist

Xotic Guitars, a musical instrument manufacturer, is looking for someone to support daily sales operations. The ideal candidate should be detail oriented, passionate about music and guitar, being a team player, being part of a company that is innovative, focusing on continuous improvement, desire to work in a fast paced and casual environment. Some experience playing instruments or working in the music field is preferred. This position will be based at our Van Nuys, CA facility. .

This position may turn into a full-time position.


  • Handle sales related inquiries and be able to assist customers via email or phone
  • Accept orders, process payments and produce invoices
  • Prepare billing statements
  • Collect and make payments, deposits, and record
  • Maintain and update record, files and reports
  • Data entry and general accounting duties
  • Maintain invoice filing systems
  • Payroll/HR support as needed
  • General office/administrative duties
  • 5 days a week (6 hours a day) - 30 hours/week


Based on experience


1+ yr experience of customer service in musical instruments industries


  • Minimum 1 year experience of customer service in musical instrument industry
  • Basic computer skills (email and excel)
  • Ability to learn new software
  • Detail and deadline oriented
  • Able to work well individually and in teams with minimal supervision
  • Ability to prioritize with good time and task management skills
  • Ability to multi-task in a fast paced environment
  • Strong communication skills
  • Self motivated, dependable and flexible
  • Ethical and honest
  • Basic knowledge of guitars is plus

Expected Hiring Date: 1 to 2 weeks